Shipping & Delivery

Looking for something specific? See our Delivery FAQs below.

UK Delivery at a Glance

Delivery Service	Cost	Estimated Delivery
Free Standard Delivery	FREE over £150	2–4 working days
Standard Delivery	£7.99	2–4 working days
Express / Next Working Day	£10.99	Next working day – estimated
Oversized / 2 Metre Profiles – UK Mainland	£19.99*	2–4 working days
Oversized / 2 Metre Profiles – Scotland	£25.99	3–5 working days
Oversized / 2 Metre Profiles – Northern Ireland	£45.99	5–10 working days

*Our standard specialist courier cost for UK Mainland oversized delivery is £29.99. Uno Lighting currently subsidises this to £19.99. Free delivery over £150 does not apply to oversized / 2 metre profiles.

Faster Delivery Options

For eligible in-stock standard-size items ordered before 12 noon, Monday–Friday:

Service	Cost
Weekday Pre-12pm Delivery via APC	£27.99
Saturday Delivery via APC	£27.99
Saturday Pre-12pm Delivery via DPD	£75.99

Delivery Information

Standard-size orders are normally sent using DPD or APC.

2 metre aluminium profiles and other extra-length products require specialist courier handling and are normally sent using APC or another suitable oversized courier.

Where oversized profiles are ordered alongside standard-size products, they may arrive separately and occasionally 1–2 working days after the rest of your order.

All delivery times are estimates. Express / Next Working Day is an estimated service and is not guaranteed. Geographical and product restrictions apply.

Other UK Areas & Islands

Location	Standard Delivery
Scotland	Standard UK rates apply*
Northern Ireland	£16.66 ex VAT
Isle of Man, Jersey & Guernsey	£45.79 ex VAT

*Additional delivery times and restrictions may apply to the Scottish Highlands & Islands.

Express / Next Working Day is not available to Northern Ireland, Isle of Man, Jersey, Guernsey or the Scottish Highlands & Islands.

International Delivery

Destination	Delivery	Estimated Delivery
Europe	Calculated at checkout	3–7 working days
Outside Europe	Quote required	Quoted individually

European customers can order directly through our website, with available delivery charges calculated at checkout.

For destinations outside Europe, please contact us before ordering for availability and a shipping quotation.

Import duties, taxes, customs charges and clearance fees are not included in our delivery charges and are the responsibility of the recipient. Uno Lighting does not collect or pay these charges on the customer's behalf.

International delivery times are estimates and may be affected by customs clearance, local courier services and other circumstances outside our control.

Delivery FAQs

When will my order be dispatched?

Standard Delivery: In-stock orders are normally dispatched within 1–2 working days, with an estimated overall delivery time of 2–4 working days from the date of order.

Express / Next Working Day: For eligible in-stock orders placed before 12 noon, Monday–Friday, we aim to dispatch the same working day using a next-working-day courier service.

Orders placed after 12 noon, at weekends or on Bank Holidays will normally be processed from the next working day.

Is Express / Next Working Day Delivery guaranteed?

No. Our £10.99 Express / Next Working Day service is an estimated service and is not guaranteed.

For eligible in-stock orders placed before 12 noon, Monday–Friday, we aim to dispatch the same working day using a next-working-day courier service.

Most Express orders are expected to arrive on the next working day following dispatch; however, courier delays can occasionally occur.

If your order is particularly time-sensitive, please contact us before ordering.

When will I receive my tracking information?

Tracking information is normally sent once your order has been dispatched. Depending on the courier, it may take a short time to become active.

The best way to monitor your delivery is through the tracking link in your dispatch email.

Which couriers do you use?

Standard-size orders are normally sent using DPD or APC.

Oversized products such as 1–2 metre profiles require specialist handling and are normally sent using APC or another suitable oversized courier.

What happens if I'm not available for delivery?

Depending on the courier and service, you may be able to select a safe place, arrange redelivery or choose another available option through your tracking link.

If you do not want your parcel left in a safe place, please notify us in writing before dispatch.

Can I have my order delivered on Saturday?

Yes. Saturday delivery is available for eligible standard-size orders at an additional charge. Please see our Faster Delivery Options above.

Why haven't all the items in my order arrived together?

Standard-size products and oversized profiles may travel through different courier networks.

Oversized profiles may therefore arrive 1–2 working days after other items, even where everything was dispatched at approximately the same time.

How long do 2 metre profiles take to arrive?

Oversized profiles normally take approximately 2–4 working days for UK Mainland delivery due to the specialist handling required.

Do you deliver internationally?

Yes. European delivery is available through our website, with available charges calculated at checkout.

For destinations outside Europe, please contact us for an individual quotation.

Any applicable import duties, taxes, customs charges and clearance fees are the responsibility of the recipient.

What should I do if my order arrives damaged?

Please contact us as soon as possible at sales@uno-lighting.com, quoting your order number and providing photographs of the damaged product, packaging and courier label.

Dispatch & Order Cut-Off Times

Our warehouse dispatches parcels Monday–Friday, excluding weekends and Bank Holidays.

Standard Delivery

In-stock Standard Delivery orders are normally dispatched within 1–2 working days, with an estimated overall delivery time of 2–4 working days from the date of order.

Express / Next Working Day

For eligible in-stock Express orders placed before 12 noon, Monday–Friday, we aim to dispatch the same working day using a next-working-day courier service.

Orders placed after 12 noon, at weekends or on Bank Holidays will normally be processed from the next working day.

Express / Next Working Day is an estimated service and is not guaranteed.

Out-of-Stock, Lead-Time & Bespoke Products

Where Express / Next Working Day delivery is selected for an item that is out of stock, on a stated lead time, pre-order, bespoke or made to order, the selected delivery service applies once the product becomes available for dispatch.

Selecting Express delivery does not shorten a product's stated manufacturing, bespoke, made-to-order, pre-order or stock lead time.

Where the Express service is subsequently provided once the goods become available, the Express delivery charge is not refundable merely because the product itself had a stated lead time.

This does not affect any statutory rights that may apply.

Delivery Delays

All delivery times and dates stated on our website are estimates and are not guaranteed.

Deliveries may occasionally be affected by courier network delays, adverse weather, Bank Holidays, traffic disruption, specialist handling requirements, carrier availability, depot restrictions or other circumstances outside our reasonable control.

During festive periods and Bank Holidays, deliveries may take an additional 1–3 working days.

Customers should not arrange installers, contractors or other works solely in reliance on an estimated delivery date.

To the extent permitted by law, Uno Lighting will not be responsible for indirect or consequential costs, losses, charges or penalties incurred as a result of a delivery arriving later than the estimated delivery timeframe, including installer or contractor charges, labour costs, site costs or other associated expenses.

If your order is particularly time-sensitive, please contact us before ordering.

Nothing in this section excludes or limits any rights or remedies that cannot lawfully be excluded under applicable consumer law.

Delivery Addresses

Please ensure your delivery address is complete and accurate before ordering.

We recommend avoiding temporary site addresses where possible, as active building sites and temporary addresses may increase the likelihood of an unsuccessful delivery.

Where an incorrect, incomplete or inaccessible address provided by the customer results in a failed delivery, return or redelivery, reasonable additional courier costs may apply where permitted by law.

Delivery Process & Proof of Delivery

We arrange delivery to the address provided with your order.

Our courier may provide proof of delivery, including tracking information, a photograph, GPS/location information or a signature. This may be used when investigating a delivery query, missing parcel or claim.

Courier delivery confirmation is important evidence of delivery but does not limit any rights or remedies available under applicable consumer law.

Safe Place Deliveries

Depending on the courier and service used, the courier may offer delivery to a safe place where no one is available.

If you do not want your parcel left in a safe place, please notify us in writing before dispatch.

Where you give the courier a specific safe-place or delivery instruction directly, the courier will attempt to deliver in accordance with that instruction.

Nothing in this section limits the statutory rules governing when risk in goods passes to a consumer.

Failed Deliveries & Redelivery

If a parcel cannot be successfully delivered, the courier may attempt redelivery, hold it at a depot or collection point, or return it to Uno Lighting.

Where delivery or redelivery fails because of circumstances within the customer's control, reasonable additional courier or redelivery costs actually incurred may be charged where permitted by law.

Suspected Theft After Delivery

If tracking shows your parcel as delivered but you cannot locate it, please contact us as soon as possible so we can investigate.

We may use tracking information, photographs, signatures and other available proof of delivery as part of our investigation.

Where theft is suspected, we may ask you to report the matter to the police and provide a crime reference number where reasonably necessary for a courier or insurance claim.

Any liability will be determined according to the circumstances, available evidence and applicable consumer law.

International Shipping – Further Information

Import Duties, Taxes & Customs Charges

International shipments may be subject to import duties, import VAT or other taxes, customs clearance fees, brokerage, administration, storage or other charges imposed by the destination country's authorities, customs agency or courier.

These charges are not included in the purchase price or delivery charge paid to Uno Lighting and are the responsibility of the recipient.

Uno Lighting does not collect or pay destination-country import duties, taxes, customs charges or clearance fees on the customer's behalf.

Your parcel may be held until applicable charges are paid or requested documentation is supplied.

Uno Lighting does not control customs decisions, charges, processing times or clearance procedures.

International Customer Responsibilities

Customers are responsible for monitoring tracking, responding to the courier or customs authorities, supplying requested documentation, obtaining any necessary import permits or approvals and paying applicable import-related costs.

Customers should check applicable import requirements before ordering.

Once a shipment reaches the destination country, the recipient may be required to liaise directly with the courier, customs authority or relevant government department.

Customs Delays

Customs inspections and clearance procedures are outside our control and may result in delays.

We cannot guarantee delivery dates where a shipment is delayed by customs inspections, holds, import restrictions, government reviews, documentation requirements or local courier/customs processing.

Nothing in this section limits any rights that cannot lawfully be excluded.

International Shipments Returned to Uno Lighting

An international shipment may be returned due to unpaid import charges, missing documentation or approvals, failure to respond to the courier or customs authority, refusal of delivery, an incorrect or undeliverable address, failure to comply with local import requirements or another action or omission by the recipient preventing successful delivery.

Where a shipment is returned for circumstances within the customer's responsibility, reasonable costs actually incurred may be deducted from any refund or otherwise recovered from the customer to the extent permitted by applicable law.

These may include return shipping, customs duties or taxes, brokerage, administration, storage, customs-processing and courier-handling charges.

Original shipping charges may be non-refundable in these circumstances, except where a refund is required by applicable consumer law.

Abandoned, Destroyed or Seized International Shipments

Where goods are abandoned, destroyed, confiscated, seized, disposed of or otherwise withheld because of circumstances within the recipient's responsibility, Uno Lighting will not be responsible for third-party charges or losses that could not reasonably have been avoided by us, subject always to applicable consumer law.

Reasonable costs actually incurred for storage, disposal, destruction, return attempts, customs processing, customs inspections or courier administration may remain the customer's responsibility where permitted by law and may be deducted from any refund otherwise due.

Returns & Original Delivery Charges

Uno Lighting offers an extended 30-day change-of-mind returns period for eligible unused standard products, subject to our Refund Policy and in addition to your statutory consumer rights.

Statutory 14-Day Cancellation Right

For eligible online consumer purchases, you normally have a statutory right to cancel within 14 days of receiving the goods, without giving a reason.

You must notify us within this 14-day period. Once notified, you normally have a further 14 days to return the goods.

For a qualifying statutory cancellation, we will refund the goods together with the applicable standard outbound delivery charge.

If you selected a more expensive premium service such as Express delivery, we are only required to refund the amount equivalent to the least expensive standard delivery service applicable to the order.

The customer is responsible for the direct cost of returning change-of-mind goods, where permitted by law and where we have informed you of this responsibility in advance.

Bespoke & Made-to-Order Products

Certain Uno Lighting products are manufactured, prepared or finished specifically to order. These include:

• Custom-length LED strip that is cut, soldered, sealed and/or otherwise prepared to the customer's individual specification.

• Bespoke or special-finish products manufactured or finished to the customer's individual requirements.

• Certain special paints and finishes that are made to order, where the product is specifically manufactured, painted or finished following the customer's order and is identified as made to order on the product listing.

Under the Consumer Contracts Regulations 2013, the statutory 14-day right to cancel does not apply to goods that are made to the customer's specifications or clearly personalised.

Where a product qualifies as a bespoke or made-to-specification product under these rules, it cannot normally be cancelled, amended or returned for change-of-mind reasons once the order has been placed.

Please check the individual product listing before ordering. Products that are bespoke, specially finished or made to order will be identified where applicable.

This does not affect your statutory rights where goods are faulty, damaged, not as described or otherwise do not conform to the contract.

Uno Lighting Extended 30-Day Returns

For eligible standard products, Uno Lighting extends the change-of-mind returns period to 30 days from receipt of the goods.

For returns notified after the statutory 14-day cancellation period but within our 30-day returns period, the customer is responsible for the return cost.

The original outbound delivery charge is non-refundable for returns made solely under our extended 30-day policy, unless otherwise required by law.

Bespoke products made to the customer's individual specifications are excluded from our extended 30-day change-of-mind returns policy.

Nothing in our extended returns policy limits your statutory consumer rights.

Oversized Item Returns

2 metre profiles and other oversized products cannot normally be returned using standard postal services.

For eligible change-of-mind returns, customers are responsible for the direct cost of returning the goods where permitted by applicable consumer law.

Uno Lighting Arranged Collection

We can arrange a suitable specialist courier collection at your request.

Oversized return collection: £29.99

Goods must be securely packaged and ready on the agreed collection date.

If collection fails for a reason within the customer's control, reasonable additional courier costs actually incurred may apply.

Where repeated collection attempts fail, Uno Lighting may decline to arrange further collections and the customer will remain responsible for arranging a suitable return service.

Arrange Your Own Courier

You may arrange your own courier. You are responsible for providing the correct dimensions and weight, confirming that the service accepts oversized / 2 metre parcels, securely packaging the goods and retaining proof of dispatch and tracking.

Many standard parcel services do not accept 2 metre packages.

Proof of Return & Returns Lost in Transit

Please retain your proof of postage, courier acceptance receipt and tracking information until your return and refund are complete.

Where a return has not arrived, we may ask for evidence that it was physically accepted by the carrier and sent to the correct Uno Lighting return address.

Creation of a shipping label or tracking reference alone may not demonstrate that the parcel was physically handed to the carrier.

For a qualifying statutory cancellation, where satisfactory evidence is supplied showing the goods have been sent back before we physically receive them, the applicable statutory refund will be processed in accordance with your statutory rights.

Faulty or Damaged Goods

The change-of-mind return provisions and charges above do not apply in the same way to goods that are faulty, damaged or not as described.

This includes bespoke and made-to-order products. The fact that a product has been manufactured to your individual specification does not affect your statutory rights where the goods are faulty, damaged, not as described or otherwise do not conform to the contract.

Please contact sales@uno-lighting.com before arranging a return so we can advise you on the appropriate procedure.

Where Uno Lighting is legally responsible for the reasonable cost of returning faulty goods, we will deal with the return accordingly.

Nothing in this policy affects your statutory rights.

Contact Us

For delivery enquiries, urgent orders, returns assistance or international shipping quotations:

Email: sales@uno-lighting.com
Opening Hours: Monday–Friday, 09:00–17:00