Shipping policy
Please note:
- We use DPD or APC Next Working Day for all standard-size items.
For extra-length items (e.g. 1–2 metre profiles), we use APC, with an expected delivery time of 1–3 working days.
Please note that, due to the nature of extra-length items and the additional handling required, deliveries via APC may occasionally be delayed.
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Faster Special Delivery Options (Standard Size Items), Ordered by 12pm Monday-Friday
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Weekday Pre-12pm Delivery (Mon–Fri) via APC: £27.99
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Saturday Delivery via APC: £27.99
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Saturday Pre-12pm Delivery via DPD: £75.99
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- During the festive season or bank holidays, deliveries by all couriers may experience slight delays. This can mean an additional 1 - 3 working days (on top of our standard delivery times) to deliver orders. However we're working to get your order to you as soon as possible.
- Warehouse Dispatching Parcels Working hours are Monday-Friday, Excluding Weekends & Bank Holidays. Weekdays Daily Cut off Time 12pm. Any order placed after 12pm on Friday or Prior Bank Holiday will be dispatch next working days.
- Geographical restrictions still apply – please see details below:
- The best way to track the progress of your order is to click on the tracking link in your dispatch email.
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In the event that Express/ Next Day Delivery is selected and paid for, and the ordered items are out of stock, on a lead time, or bespoke, upon availability, they will be shipped via express or Next Day Delivery. Refunds for express shipping charges will not be issued for orders falling under any of the aforementioned statuses, as the items will be dispatched via express shipping once they are ready for shipment.
- We highly recommend refraining from using temporary site addresses as the delivery address. Doing so may increase the likelihood of delivery failure by delivery drivers. We appreciate your understanding and cooperation in ensuring smooth delivery processes.
- Should the customer choose not to designate a safe place, kindly inform us via email. The delivery agent will only place the parcel in a safe location if no one answers the doorbell.
Thank you for patience and understanding.
Your order will arrive with you the next 2-3 working days in most of locations..
Standard Delivery is free when you spend over £250.00 by DPD £6.99 via DPD/APC for anything below, Mainland UK only. (Excluding Oversize 2 Meters Lengths Profile Delivery)
GBP 9.99 Next Woking Day Delivery, If you wish order before 12pm weekdays, for any UK Mainland order. (Excluding Oversize 2 Meters Lengths Profile Delivery)
In the event that Express/ Next Day Delivery is selected and paid for, and the ordered items are out of stock, on a lead time, or bespoke, upon availability, they will be shipped via express or Next Day Delivery. Refunds for express shipping charges will not be issued for orders falling under any of the aforementioned statuses, as the items will be dispatched via express shipping once they are ready for shipment.
Delivery Lead Time for Oversized Items
Estimated Delivery Time Oversize 2 Meters Lengths Profile Estimate Delivery (2-3 Working Days) UK Mainland only via APC/ Fedex at GBP18.99, Scotland GBP25.99 (3-5 Working Days), Northern Island GBP45.99 (5 Working Days.) However, please be aware that this is an estimate and actual delivery times may vary due to the nature of oversized items.
*Please be advised that the delivery time for extra Length profile is estimated to be between 2 to 3 working days within England area, 5 working days for Scotland / Northern Island. In the event that profile is ordered alongside other items, this item may be delivered 1 to 2 days after the other items have been received, despite all items being dispatched simultaneously.
Variability of Delivery: The delivery timeframe for oversized items can be affected by various factors, including but not limited to shipping logistics, carrier availability, and transit conditions. As a result, we cannot guarantee that delivery will occur within the estimated timeframe.
Non-Refundable Shipping Charges: In the event of a delay in the delivery of oversized items beyond the estimated lead time, we regret to inform you that we cannot refund or reduce the shipping charges. By placing your order, you acknowledge and accept this policy regarding shipping charges for oversized items.
Please note that orders placed on a Friday after 12PM will be dispatched on the following Monday. Orders placed prior to a Bank Holiday will be dispatched the day after the Bank Holiday
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Delivery Options |
Price |
Description |
|
Free Delivery |
FREE |
Free when you spend over £250.00 with us. (Not Including 2 Meters Profiles) |
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Mainland (England) Delivery |
£7.50 ex VAT |
Monday - Friday, excluding public holidays. Order before 12PM to guarantee delivery in 2-3 working Days. (Not Including 2 Meters Profiles) |
Standard UK Delivery Rates
Additional Delivery Rates
|
Delivery Options |
Price |
Description |
|
Isle of Man, Jersey & Guernsey |
£45.79 ex VAT |
Monday - Friday, excluding public holidays. Other restrictions may apply. (Not Including 2 Meters Profiles) |
|
Northern Ireland （Please Note Northern Ireland request to pay VAT Custom Charge ） |
£16.66 ex VAT |
Monday - Friday, excluding public holidays. Other restrictions may apply. (Not Including 2 Meters Profiles) |
Highlands & Islands, Northern Ireland, Isle of Man, Jersey & Guernsey are excluded from our next day service.
International Shipping
Delivery Times
- Europe: 3–5 working days
- Rest of the World: 6–9 working days
Delivery times are estimates only and may be affected by customs clearance procedures, local courier operations, public holidays, adverse weather conditions, customs inspections, or other circumstances beyond our control.
Import Duties, Taxes & Customs Charges
International shipments may be subject to import duties, taxes, customs clearance fees, brokerage fees, administration charges, storage fees, or other charges imposed by the destination country, customs authorities, or courier.
These charges are the sole responsibility of the buyer and are not included in the purchase price or shipping charges paid to Uno Lighting.
Your parcel may be held by customs authorities or the courier until all applicable charges have been paid and any requested documentation has been provided. As the seller, Uno Lighting has no control over this process and cannot influence customs clearance decisions, fees, processing times, import requirements, or customs outcomes.
Customer Responsibilities
Once a shipment has entered the destination country, it is the buyer's responsibility to:
- Monitor the shipment tracking information;
- Respond promptly to any communications from customs authorities, government agencies, or the courier;
- Provide any documents, identification, import permits, licences, approvals, tax information, declarations, or supporting paperwork required by the destination country's customs or import authorities;
- Obtain any import permits, approvals, licences, registrations, certifications, or authorisations required by the destination country before placing an order;
- Pay any applicable duties, taxes, customs clearance fees, brokerage fees, storage charges, administration charges, or other import-related costs.
Uno Lighting is not responsible for contacting customs authorities, import departments, government agencies, or courier companies on behalf of the buyer once the shipment has arrived in the destination country.
The buyer is solely responsible for liaising directly with the courier, customs authorities, and any relevant government departments to ensure successful customs clearance and delivery of the shipment.
Delays Due to Customs
Customs inspections and clearance procedures are outside of our control and may cause delays. Uno Lighting shall not be liable for delivery delays resulting from customs inspections, customs holds, customs clearance requirements, import restrictions, government agency reviews, courier processing delays, or any other actions imposed by the destination country's authorities.
Returned Shipments
If a shipment is returned to Uno Lighting for any of the following reasons:
- Failure or refusal to pay import duties, taxes, customs clearance fees, brokerage fees, administration charges, storage fees, or other applicable charges;
- Failure to provide requested customs documentation or information;
- Failure to obtain any required import permits, licences, approvals, registrations, or certifications;
- Failure to respond to customs authorities, government agencies, or courier requests;
- Refusal of delivery by the recipient;
- Incorrect, incomplete, inaccessible, or undeliverable delivery address;
- Failure to comply with local import regulations or customs requirements;
- Any action or omission by the buyer that prevents successful customs clearance or delivery;
any shipping charges paid at the time of order will not be refunded.
Abandoned, Destroyed or Seized Shipments
In some countries, customs authorities or courier companies may determine that a shipment cannot be imported, cleared, returned, or delivered due to local regulations, missing documentation, unpaid charges, import restrictions, licensing requirements, certification requirements, or actions of the recipient.
Where a shipment is abandoned, destroyed, confiscated, seized, disposed of, or otherwise withheld by customs authorities, government agencies, or courier companies, Uno Lighting shall not be responsible for any resulting loss and no refund shall be due for the products, shipping charges, customs charges, or associated fees.
Where a shipment cannot be delivered or cleared because the recipient fails to provide requested documentation, approvals, licences, permits, tax information, identification, or other information required by the destination country's authorities, the order shall be deemed non-deliverable through no fault of Uno Lighting.
Any charges incurred as a result of storage, disposal, destruction, return attempts, customs processing, customs inspections, or courier administration shall remain the responsibility of the buyer.
Deductions from Refunds
Where a returned shipment incurs any of the following charges:
- Return shipping costs;
- Customs duties or taxes;
- Brokerage fees;
- Administration charges;
- Storage charges;
- Disposal fees;
- Customs processing fees;
- Courier handling fees;
- Any other charges imposed by the courier, customs authority, government agency, or other third party;
such charges will be deducted from any refund due before the refund is processed.
Where the total charges incurred exceed the value of the products being returned, Uno Lighting reserves the right to deduct such charges from any refund due, to the extent permitted by applicable law.
Liability for Return Costs
The buyer remains fully responsible for all courier, shipping, customs, brokerage, administration, storage, disposal, destruction, and return charges associated with the shipment.
Shipping charges are non-refundable where delivery cannot be completed due to the buyer's failure to comply with customs, import, payment, documentation, licensing, certification, or delivery requirements.
Acceptance of Terms
By placing an international order, the buyer acknowledges and accepts responsibility for complying with all import requirements, customs procedures, and payment of applicable duties, taxes, fees, permits, licences, approvals, and charges in the destination country.
The buyer further acknowledges that Uno Lighting's responsibility for the shipment ends once the goods have been handed to the carrier and exported from the United Kingdom, subject to the carrier's standard terms and applicable consumer protection laws.
Delivery Process
We will arrange for the delivery of goods to the address provided at the time of order. Our courier service will deliver the goods and provide proof of delivery, which may include a photograph or signature confirming receipt.
Proof of Delivery
Delivery will be considered complete when our courier provides proof of delivery. This serves as confirmation that the parcel was delivered to the designated address.
Transfer of Liability
Once the goods are marked as delivered by our courier, liability for the parcel transfers to you, the buyer. This means that any loss, theft, or damage occurring after delivery is the responsibility of the buyer.
Delivery & Safe Place Policy
By placing an order with us, you agree to the following delivery terms:
1. Delivery Attempts
If the courier attempts delivery and no one is available at the address, the courier may deliver the parcel to a Safe Place. This may include, but is not limited to:
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Your driveway
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Your doorstep
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A porch area
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A designated safe location deemed appropriate by the courier
2. Authorisation to Leave in a Safe Place
Unless you have explicitly notified us in writing prior to dispatch that your parcel must not be left in a Safe Place, you authorise the courier to leave the parcel in any location they consider reasonably secure.
3. Customer Instructions
If you do not want your parcel left in a Safe Place, you must inform us in writing before the order is shipped. We will pass these instructions to the courier, but we cannot guarantee that the courier will always follow optional requests.
4. Liability After Delivery
Once the courier has delivered the parcel to your address or to a Safe Place (in accordance with the above terms), the delivery is considered completed, and responsibility for the parcel passes to the customer.
5. Failed Deliveries
If the parcel cannot be left in a Safe Place or delivered successfully, the courier may attempt redelivery or return the parcel to the depot. Additional redelivery charges may apply depending on courier policy.
Reporting Theft
In the event that you believe your parcel has been stolen after delivery, it is your responsibility to report the theft to the local police immediately. A police report may be required for any claims.
Claims and Insurance
We advise considering insurance for valuable items. If a parcel is lost or stolen, please refer to the courier’s claims process to seek potential compensation.
Consumer Rights
You are entitled to certain consumer rights under UK law regarding returns and refunds. However, if the delivery has been confirmed with proof, we are not liable for items that are reported as stolen post-delivery.
Limitations of Liability
The seller shall not be liable for any loss or damage once the parcel has been delivered and marked as such by the courier service.
By placing your order, you acknowledge that you have read and accept these Sales and Delivery Terms.
Frequently Asked Questions
Please see below for all frequently asked questions, and if you can’t find an answer Please email sales@uno-lighting.com
I haven’t received a tracking number for my order?
Depending on the courier, it can take up to 1 working day to receive the tracking number. Please Note Standard Delivery with Royal Mail cannot be track. If you have not receive the tracking number after this time, please email sales@uno-lights.com
I placed an order during Weekends and it hasn’t arrived yet?
As Warehouse closes in weekend & Bank Holidays, all orders placed after Friday at 12pm will not be processed and dispatched until Monday or next working day after bank holiday for delivery.
My order has arrived damaged?
Returns go through our usual process which can be found on our Returns page.
What if I’m not going to be available?
Depending on which of our couriers is delivering your order, they may leave you a calling card to arrange delivery at a more convenient time