Shipping policy

Please note:

• We use DPD or APC Next Working Day for all standard-size items.
  For extra-length items (e.g. 1–2 metre profiles), we use APC, with an expected delivery time of 1–3 working days.
  Please note that, due to the nature of extra-length items and the additional handling required, deliveries via APC may occasionally be delayed.

• Faster Special Delivery Options (Standard Size Items), Ordered by 12pm Monday-Friday

  • Weekday Pre-12pm Delivery (Mon–Fri) via APC: £27.99

  • Saturday Delivery via APC: £27.99

  • Saturday Pre-12pm Delivery via DPD: £75.99

  Delivery times apply to in-stock items after dispatch.
• During the festive season or bank holidays, deliveries by all couriers may experience slight delays. This can mean an additional 1 - 3 working days (on top of our standard delivery times) to deliver orders. However we're working to get your order to you as soon as possible.
  
  
• Warehouse Dispatching Parcels Working hours are Monday-Friday, Excluding Weekends & Bank Holidays. Weekdays Daily Cut off Time 12pm. Any order placed after 12pm on Friday or Prior Bank Holiday will be dispatch next working days.
• Geographical restrictions still apply – please see details below:
• The best way to track the progress of your order is to click on the tracking link in your dispatch email.
• In the event that Express/ Next Day Delivery is selected and paid for, and the ordered items are out of stock, on a lead time, or bespoke, upon availability, they will be shipped via express or Next Day Delivery. Refunds for express shipping charges will not be issued for orders falling under any of the aforementioned statuses, as the items will be dispatched via express shipping once they are ready for shipment.
  
• We highly recommend refraining from using temporary site addresses as the delivery address. Doing so may increase the likelihood of delivery failure by delivery drivers. We appreciate your understanding and cooperation in ensuring smooth delivery processes.
• Should the customer choose not to designate a safe place, kindly inform us via email. The delivery agent will only place the parcel in a safe location if no one answers the doorbell.

Thank you for patience and understanding.

Your order will arrive with you the next 2-3 working days in most of locations..

Standard Delivery is free when you spend over £250.00 by DPD £6.99 via DPD/APC for anything below, Mainland UK only. (Excluding Oversize 2 Meters Lengths Profile Delivery)

GBP 9.99 Next Woking Day Delivery, If you wish order before 12pm weekdays, for any UK Mainland order. (Excluding Oversize 2 Meters Lengths Profile Delivery)

In the event that Express/ Next Day Delivery is selected and paid for, and the ordered items are out of stock, on a lead time, or bespoke, upon availability, they will be shipped via express or Next Day Delivery. Refunds for express shipping charges will not be issued for orders falling under any of the aforementioned statuses, as the items will be dispatched via express shipping once they are ready for shipment.

Delivery Lead Time for Oversized Items

Estimated Delivery Time Oversize 2 Meters Lengths Profile Estimate Delivery (2-3 Working Days) UK Mainland only via APC/ Fedex at GBP18.99, Scotland GBP25.99 (3-5 Working Days), Northern Island GBP45.99 (5 Working Days.) However, please be aware that this is an estimate and actual delivery times may vary due to the nature of oversized items.

*Please be advised that the delivery time for extra Length profile is estimated to be between 2 to 3 working days within England area, 5 working days for Scotland / Northern Island. In the event that profile is ordered alongside other items, this item may be delivered 1 to 2 days after the other items have been received, despite all items being dispatched simultaneously. 

Variability of Delivery: The delivery timeframe for oversized items can be affected by various factors, including but not limited to shipping logistics, carrier availability, and transit conditions. As a result, we cannot guarantee that delivery will occur within the estimated timeframe.

Non-Refundable Shipping Charges: In the event of a delay in the delivery of oversized items beyond the estimated lead time, we regret to inform you that we cannot refund or reduce the shipping charges. By placing your order, you acknowledge and accept this policy regarding shipping charges for oversized items.

Please note that orders placed on a Friday after 12PM will be dispatched on the following Monday. Orders placed prior to a Bank Holiday will be dispatched the day after the Bank Holiday

Standard UK Delivery Rates

Additional Delivery Rates

Highlands & Islands, Northern Ireland, Isle of Man, Jersey & Guernsey are excluded from our next day service.

International Shipping

European Shipping Lead Time: 3-5 Working Days

Rest of the World Shipping Lead: 6-9 Working Days

Please note you may be subjected to your country's Duty & Tax, Courier's Custom clearance brokage/ administration charge for International Delivery. The courier may hold your package/ parcel until the payment for your country's Duty & Tax, Courier's Custom clearance brokage/ administration charge is paid, please note as a seller we are not responsible for this process in its entirety, and therefore we cannot help with this process. To resolve any customs /administration charges or issues withheld packages, please liaise with the courier.   

Buyers will not be refunded any shipping charges if the parcels are returned back to us due to failure / refusal to pay local Duty & Tax, Courier's custom clearance brokage/ administration charges, or Customer refuses parcels or the address is found to be not reachable. Therefore, the seller (Uno Lighting) will not refund any shipping charges as a result of any of the above circumstances occurring.

If the goods are returned to the seller due to failure / refusal to pay local Duty & Tax, Courier's custom clearance brokage/ administration charges, or Customer refuses parcels or the address is found to be not reachable, and the customer wishes to return the goods, the customer will not be refunded any of the shipping charges.  

If the goods are returned to the seller due to failure / refusal to pay local Duty & Tax, Courier's custom clearance brokage/ administration charges, or Customer refuses parcels or the address is found to be not reachable, and additional shipping/ custom administration charges have been applied, these charges will be deducted from the full product value of the order that will be refunded.

Buyer will be liable to pay for any courier/shipping charges for returned parcel/ packages.

 Delivery Process

We will arrange for the delivery of goods to the address provided at the time of order. Our courier service will deliver the goods and provide proof of delivery, which may include a photograph or signature confirming receipt.

Proof of Delivery

Delivery will be considered complete when our courier provides proof of delivery. This serves as confirmation that the parcel was delivered to the designated address.

Transfer of Liability

Once the goods are marked as delivered by our courier, liability for the parcel transfers to you, the buyer. This means that any loss, theft, or damage occurring after delivery is the responsibility of the buyer.

Delivery & Safe Place Policy

By placing an order with us, you agree to the following delivery terms:

1. Delivery Attempts
If the courier attempts delivery and no one is available at the address, the courier may deliver the parcel to a Safe Place. This may include, but is not limited to:

• Your driveway

• Your doorstep

• A porch area

• A designated safe location deemed appropriate by the courier

2. Authorisation to Leave in a Safe Place
Unless you have explicitly notified us in writing prior to dispatch that your parcel must not be left in a Safe Place, you authorise the courier to leave the parcel in any location they consider reasonably secure.

3. Customer Instructions
If you do not want your parcel left in a Safe Place, you must inform us in writing before the order is shipped. We will pass these instructions to the courier, but we cannot guarantee that the courier will always follow optional requests.

4. Liability After Delivery
Once the courier has delivered the parcel to your address or to a Safe Place (in accordance with the above terms), the delivery is considered completed, and responsibility for the parcel passes to the customer.

5. Failed Deliveries
If the parcel cannot be left in a Safe Place or delivered successfully, the courier may attempt redelivery or return the parcel to the depot. Additional redelivery charges may apply depending on courier policy.

Reporting Theft

In the event that you believe your parcel has been stolen after delivery, it is your responsibility to report the theft to the local police immediately. A police report may be required for any claims.

Claims and Insurance

We advise considering insurance for valuable items. If a parcel is lost or stolen, please refer to the courier’s claims process to seek potential compensation.

Consumer Rights

You are entitled to certain consumer rights under UK law regarding returns and refunds. However, if the delivery has been confirmed with proof, we are not liable for items that are reported as stolen post-delivery.

Limitations of Liability

The seller shall not be liable for any loss or damage once the parcel has been delivered and marked as such by the courier service.

By placing your order, you acknowledge that you have read and accept these Sales and Delivery Terms.

Frequently Asked Questions

Please see below for all frequently asked questions, and if you can’t find an answer Please email sales@uno-lighting.com

I haven’t received a tracking number for my order?

Depending on the courier, it can take up to 1 working day to receive the tracking number. Please Note Standard Delivery with Royal Mail cannot be track. If you have not receive the tracking number after this time, please email sales@uno-lights.com

I placed an order during Weekends and it hasn’t arrived yet?

As Warehouse closes in weekend & Bank Holidays, all orders placed after Friday at 12pm will not be processed and dispatched until Monday or next working day after bank holiday for delivery.

My order has arrived damaged?

Returns go through our usual process which can be found on our Returns page.

What if I’m not going to be available?

Depending on which of our couriers is delivering your order, they may leave you a calling card to arrange delivery at a more convenient time